Who we are

Penned by Pat (pennedbypat.ca) is the personal website of Pat Carlson – author, advocate, and artisan. We respect your privacy and are committed to protecting your personal information.

What we collect

When you place an order, we collect:

• Your name and email address
• Shipping address
• Order details

When you subscribe to our newsletter, we collect your email address.

How we use your information

We use your information to:

• Process and ship your orders
• Send you order confirmations and updates
• Send our newsletter (only if you've subscribed)

We never sell, rent, or share your personal information with third parties.

Payments

All payments are processed securely through PayPal. We do not store or have access to your credit card or financial information.

Cookies

Our website uses cookies to keep your shopping cart working and remember your preferences. We use basic analytics to understand how customers find our store (e.g., search engines, social media). This helps us improve our marketing. This data is not shared with third parties.

Your rights

You can:

• Request a copy of the information we hold about you
• Ask us to update or delete your information
• Unsubscribe from our newsletter at any time

Contact

Questions about your privacy? Contact us at contact@pennedbypat.ca or through our Contact page.

Updates

This policy may be updated occasionally. Last updated: January 2026.